FAQ

Q: Where is your shop based? 
A: California, USA

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Q: Do you accept cancellations/refunds? 
A: Once items have been shipped, the sales will be final. However, if the item you received was damaged, or if you received the wrong merchandise, please contact us via e-mail at gallerycmoon@gmail.com or contact our official X account: @CMoonGallery 

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Q: When do you ship out orders?  （Updated in November 2024）

 

A: Typically, our orders are shipped within a week.

 

However, due to the high volume of pre-orders recently, we are taking extra time to carefully pack each package to ensure safe delivery. As a result, the shipping time may be slightly extended, especially for orders that include Giclee prints.

 

Thank you for your understanding.

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Q: My order never arrived / It says my order was delivered, but I never received it.
A: I completely understand the disappointment when you've ordered something only to have it lost in transit. 

Please contact your local post office about your concerns prior to contacting me about a missing package, and we'll be glad to help you further if we can!

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Q: I have a question that wasn't answered here. 
A: Please feel free to contact us via email at gallerycmoon@gmail.com or DM our official X account: @CMoonGallery

     And, feel free to use the ‘Let’s Chat’ service displayed in the bottom right corner of the screen. We will respond to your message as soon as we see it.